Shipping, Returns & Exchanges
Shipping in the USA:
We are unable to honor cancellation requests after your order is placed.
Lisa Ann's Creations does not currently offer refunds. But, we accept exchanges on dresses only. Please see full details below.
Exchanges are accepted for dress orders only
- contact us within 7 days of receipt at firstname.lastname@example.org
- receive an authorization number and ship item(s) back. You are responsible for return shipping cost. (USPS pricing ranges from $5-$8)
- Items must be returned in new condition, unworn or washed and received within 10 days from when you receive an authorization number.
- Place a new order so we can make a new dress.
- Once exchanged dress is returned, a refund will be given for your first order minus a $7 fee per item returned.
If an error was detected on our part, returns will be accepted up to 7 days after you receive the items and they MUST BE postmarked within that time frame.