Shipping, Returns & Exchanges

Shipping in the USA: 

All dress orders ship with free first class shipping in the USA. Orders normally take 7-10 business days for us to prepare and package. With another 3-7 days of shipping time depending on where you live. We'll do our best to meet these processing and shipping estimates but can not guarantee them. If you would like a shipping upgrade, or on a tight time frame, please contact us prior to ordering. If your dress size or color is not in stock and will take longer than the 7-10 days we will notify you by email with an updated time frame. 

International Shipping:

International orders are shipped via USPS with a shipping fee and will be forwarded to your countries post office. Certain countries will not provide tracking after it has left the US. Please contact your post office for further information.  Buyers are responsible for any customs and import taxes that may apply. Lisa Ann's Creations is not responsible for delays due to customs.     


We are unable to honor cancellation requests after your order is placed.


Lisa Ann's Creations does not currently offer refunds.  But, we accept exchanges on dresses only. Please see full details below.


Exchanges are accepted for dress orders only

- contact us within 7 days of receipt at 

- receive an authorization number and ship item(s) back.  You are responsible for return shipping cost. (USPS pricing ranges from $5-$8) 

- Items must be returned in new condition, unworn or washed and received within 10 days from when you receive an authorization number.   

- Place a new order so we can make a new dress. 

- Once exchanged dress is returned, a refund will be given for your first order minus a $7 fee per item returned. 

If an error was detected on our part, returns will be accepted up to 7 days after you receive the items and they MUST BE postmarked within that time frame.